HIPAA-Compliant Patient Portal
Built a secure patient portal that reduced administrative calls by 60% and improved patient satisfaction scores.
Client
Regional Healthcare Network
Industry
Healthcare
Timeline
16 weeks
Tech Stack
The Challenge
A regional healthcare network with 12 clinics was drowning in phone calls. Patients couldn't access their test results, schedule appointments, or request prescription refills without calling during business hours. Staff spent 40+ hours per week on routine administrative calls.
The existing system was a patchwork of spreadsheets and legacy software that didn't talk to each other. HIPAA compliance was a constant concern, and IT was stretched thin managing the outdated infrastructure.
They needed a modern patient portal that could handle their 50,000+ active patients while meeting strict healthcare compliance requirements.
The Solution
We built a comprehensive patient portal from the ground up with HIPAA compliance baked into every layer:
Secure Authentication & Access
- Multi-factor authentication with biometric support
- Role-based access control for patients, providers, and staff
- Audit logging for every data access event
Patient Self-Service Features
- Real-time test results with provider annotations
- Online appointment scheduling with availability sync
- Prescription refill requests with pharmacy integration
- Secure messaging with care team
- Bill pay and insurance information
Provider Dashboard
- Patient communication queue with smart prioritization
- Lab result review and release workflow
- Schedule management across all 12 locations
Infrastructure
- End-to-end encryption for all data at rest and in transit
- Automated backups with point-in-time recovery
- 99.9% uptime SLA with geographic redundancy
“CoreWorx understood healthcare. They didn't just build what we asked for—they anticipated compliance requirements and patient needs we hadn't even considered. The portal has transformed how we serve our patients.”
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